Ofertas de empleo Customer Service Specialist - Order Management, Zapopan

Job Description

This is a hybrid role.

You will work with clients to run their customer service order management function. Our focus is on technology-enabled business transformation, and we partner with some of the most advanced planning systems providers. We are seeking a highly motivated and experienced CPG Customer Service Order Management Specialist to join our dynamic team. The ideal candidate will have a strong background in customer service and order management within the CPG industry, ensuring that orders are processed accurately and efficiently while maintaining a high level of customer satisfaction.

Responsibilities

• You will be the face of client’s North America to our Customers replenishment team.
• Manage the order life cycle from creation through delivery to ensure accuracy and policy adherence.
• Professionally and promptly lead the resolution of all issues related to customer orders; resolve customer questions and problems by thoroughly researching issues, identifying root causes, and offering solutions.
• Partner with the assigned Customers and Field Sales/Internal Supply Chain teams to meet service objectives and deliver profitable growth.
• Demonstrate good business judgment by knowing how to prioritize critical tasks in a fast-paced, self-managed team environment.
• Deliver specific and measurable cost savings and service improvements that deliver positive results.
• Collaborate cross-functionally to analyze issues, develop corrective actions or continuous improvement process, and align stakeholders to implement the change and communicate the outcome.